From time to time, you may need to contact your clinician before your refill check-in.
For example, you may need to contact your clinician if you are having side effects, have missed doses, or want to ask about changing your medication.
Note: Your clinician does not handle medication orders, shipping, delivery, payment, or order status. For those questions, please contact your pharmacy directly.
How to message your clinician
To contact your clinician:
Go to your GenMeds Dashboard
Open the chat function, which can be found to the left of the Dashboard
Select the chat related to the medication or treatment you want to discuss
Send your message in that chat
This helps make sure your question is connected to the right treatment, so your clinician has the context they need to respond.